Leadership and Management Course – 2 Days

Teacher

Become a better, more effective leader

This 2 day “Essential Leadership & Management Skills” course will give managers, supervisors and team leaders the skills and training they probably never received when first promoted. We have found that the majority of people in a management position have been asked to “learn as they go” and have never received the essential leadership training that is required to help them perform effectively in their role. So we have carefully put together this 2 day Leadership training course to give you the confidence, skills and tools required to proceed in this very challenging area. Using a blend of theory and practice to facilitate your learning, we’ll help increase your confidence, leadership and supervisory skills in a safe, controlled and non threatening environment.

What our customers say about our Leadership & Management Skills training course

The course trainer Tom was very informative and made the course very interesting. The course was well structured and was very relevant to my needs. A superb course which I would highly recommend to others.
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Client Services Manager Smart Parking Ltd

This course provided valuable information for me to take away. It made me becoming a manager less daunting. Tom the trainer was very enthusiastic and very knowledgeable. An excellent course to go on!
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Humaira N Management Accountant

The course was absolutely excellent and I learned a huge amount. Tom was a very knowledgeable and motivational speaker. Would “absolutely” recommend this course to others.
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Tom B Manager, Cotswold Archaeology

Excellent, engaging and extremely useful with huge amounts of information to implement.
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James J Operations Director

Tom the trainer, gave excellent anecdotal examples and related them to the course material really well. It showed how how we could use the course in real world situations, excellent!
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Danny B Application Developer

Fantastic course! Everything on this course was excellent. 100% I would recommend this course and 100% I would book another course with Courtney associates.
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Peter C Counsellor

This course was developed very professionally. Tom the trainer is a very likeable person who knows his stuff and he brought his personal experiences into the training which made it very interesting, and overall excellent.
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Leanne W Compliance Lead

Suitability – Who should attend?

Supervisors | Team Leaders | First Time Managers | Project Managers | Sales Managers | HR Professionals | Change Managers | Anyone looking to move into a Leadership or Management position
This course will benefit anyone who currently manages, leads, or supervises a team, or is embarking on a new role as a Manager. It can also act as a “refresher” to existing managers who are looking for fresh ideas and renewed inspiration to lead their team.

By the end of this skills training course you will understand:

The Roles and Responsibilities of an effective Leader
The Skills, Attributes and Qualities of an effective Manager
How to establish your Credibility and Authority
How to lead your team to success by applying a range of recognised Leadership Styles to suit different situations
How to apply a variety of Communication Styles when dealing with a range of differing personalities
How to Motivate Teams and individuals and drive their performance to deliver outstanding results
How to develop the people within your team by delivering Feedback effectively
How to use recognised tools and techniques to understand behaviours and handle any Conflict that may emerge amongst members of your team
How to Manage difficult personalities and behaviours within your team
How to drive the productivity of your team and manage workloads by applying effective Delegation techniques
How to Manage the Performance of your people

Leadership Training Course Content

Essential Leadership Skills For Managers

DAY 1

Building and Maintaining An Effective Team

Defining exactly what a “Team” is
Identifying the benefits of Team Working
Identifying the characteristics of an Effective Team
Understanding how Teams “grow” over a period of time, and the importance to the leader of knowing & understanding this

The Principles of Understanding “Team Chemistry”

Understanding the mix of personalities and behaviours that exist within all teams
Understanding how different personalities compliment and conflict with one another
The practical applications of understanding different personalities and behaviours of people

Leading Teams Effectively

Defining the “characteristics” of an effective Leader
Defining the “behaviours” of an effective Leader
Considering how a Leader should behave and carry themselves
Understanding “unacceptable” behaviours of a Leader
Defining different “styles” of Leadership and when best to apply them
Understanding the overall Role of the Leader
Understanding how to enhance Leadership Credibility

DAY 2

Managing the Performance of a Team & Individuals

Defining the term “Managing Performance”
Understanding when Performance should be managed
Tools, Systems & Processes to Manage Performance
Examining common performance issues through a range of Case Studies
Understanding the principles of Delegation
Understanding how to plan & structure a meeting to discuss an individual performance issue

Maximising Leadership Communication

Understanding the importance of Effective Communication for a Leader
Defining the 3 key elements of Communication
Understanding how to maximise the 3 key elements
Understanding what prevents Effective Communication taking place
Understanding and maximising the power of “Questioning & Listening”
Understanding and maximising the power of “Feedback” as a Communication tool
Understanding as to how to recognise different personalities through their Communication Signals
Understanding the “Behaviour” of Others

DiSC Behavioural Profile

A large part of Leadership is having an understanding of how other people behave and react in given situations.

In order to enhance the quality and effectiveness of this course, we include a DiSC Behavioural Profile Report for every delegate in attendance, and the course trainer will dedicate part of the session to explaining how this extremely powerful and practical tool can be used and applied in the workplace in a wide variety of Management situations.

Each delegate will be required to complete a 10 minute online questionnaire in advance of the course which will generate a 20 page personalised report giving a very detailed insight into your own particular “behavioural style”, which will be yours to keep and take away.

Delegate Packs

On completion of the two day Leadership and Management course, delegates will receive a Delegate Pack which includes:

Comprehensive Course Notes & Workbooks
Contact details for Course Trainer for 3 Month Post Course Follow Up
Courtney Associates “Certificate of Achievement”

The price of the course also includes lunch and refreshments throughout the day in one of our high quality training venues, which are conveniently located in the city centre of 5 major cities. Free Wifi is also provided.

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In House Training

If you have 4 delegates or more who require training in this area, it is often more cost effective for us to come and deliver the training “in-house” at your workplace, wherever you are located in the UK.

We can either deliver the course as “Standard” as described above, or we can offer a more “Customised” version where we re-design the content and create Case Studies and Group Exercises that are “tailored” to your industry/sector/company, and will focus on the particular issues you are looking to have addressed within your team.

To maximise the learning opportunity for the delegates in attendance, we can train a maximum of 12 people on this course in any one session.

Call us today for further information

01925 909310