Self Esteem and Assertiveness Training Course

This participatory Developing Self Esteem, Assertiveness and Personal Effectiveness training course will provide each learner with the knowledge and skills to understand themselves and others and to learn more about who they are, in doing so they can develop and adapt effective skills to help them manage their performance both personally and professionally in a range of different situations.

We offer both a 1 day and 2 day version of the Developing Self Esteem, Assertiveness and Personal Effectiveness course to offer delegates the flexibility of studying the subject in the amount of detail that is required to meet their particular needs. Dates for the 2 day course are available across all locations on request.

Course Outline

This comprehensive programme is designed to unlock the potential in delegates on a personal and professional basis. The course allows delegates to develop strategies for “being all they can be”, both inside and outside the working environment. Delegates will come to recognise their own “behavioural styles” and the behavioural styles of others and in so doing, gain an insight into how they may influence, connect and have a positive impact on relationships and situations, both in and out of work.

Suitability – Who should attend?

Any member of staff wishing to develop the skills and confidence to control and manage themselves more effectively at work, at home and in life generally, in a variety of situations.

Course Content

– Understanding Yourself and Others

• Their value to the organisation
• How they naturally communicate with others
• How they like to be communicated to
• How they manage and interact with others
• Their preferred working environment
• How they see themselves and how others see them

– Understanding Why We Behave in Particular Ways

• How our “self talk” creates our self image and influences our behaviour
• How our habits and attitudes influence our behaviour

– Communicating Assertively

• What assertive communication is and is not
• How we should plan, structure and conduct assertive communication
• Using assertive communication in a variety of situations

– Projecting a Professional Image

• Maximising our personal impact
• Connecting with people and building rapport
• Establishing our credibility in the eyes of others
• Promoting and presenting ourselves effectively
• Influencing other people’s perception of us
• Maximising our personal power and influence
• Making positive first impressions
• Looking and sounding confident
• Creating a sincere self belief
• Understanding the power of feedback
• Understanding the power of our appearance

– Influencing and Negotiating

• • Learning how to influence others
  • Understanding Influencing styles
  • Understanding the strategies and tactics of Negotiation
  • Planning and conducting Negotiations
  • Securing a Win/Win outcome

– Managing Your Stress

• The causes and symptoms of stress
• Approaches to managing our stressors