Effectively Managing Conflict in the Workplace

Managing conflict in the workplace.  Something we all have to deal with at some point. When it comes to business training, this is a popular topic. You might be dealing with a disruptive team member, colleagues not getting along, or a complete breakdown in morale. Whatever for the conflict takes, it creates an uncomfortable work environment for everyone.

Our latest blog looks at how to effectively manage conflict in the workplace, and our top tips for success.


Listening is essential. Never make up your mind about a particular person or situation without first finding out the facts. The clearer your understanding of what’s going on, the more able you’ll be to remedy it.

Talk to your team and invite them to express their point of view. Let them know you’re listening and that you’re committed to finding a resolution. They’ll respect a pro-active approach, and you’ll move forward together as a team as opposed to defensive individuals.

Provide Feedback & Set Goals

Whether it’s positive or negative, providing feedback is an important part of employee development. Be sure to separate the conflict from those who are causing it. Never personally criticise, and instead point out why specific behaviours or actions have had a negative impact on the wider team.

Then you can set some goals, either for individual employees or the entire team. Goals are important, because without them you won’t be able to measure any improvements made regarding the conflict-ing situation.

Stay Involved

Conflict is rarely resolved overnight. Good leaders and employers will stay involved. They’ll follow up on the situation and the manage the goals set. This might mean more regular appraisals , additional team building exercises or meetings with those in authority.
Regular follow ups are vital in sustaining improvements made and recognising where conflict is still causing a problem.

Positivity is Key

When managing conflict, the best managers remain positive. A negative outlook won’t encourage posi-tive change and will result in employees feeling criticised. People won’t be inspired to change if they feel that any positive progress won’t be recognised.

Put your initial opinions and frustrations to one side. This gives the employee in question the chance to start afresh. It’s important to recognise positive progress. This will boost the employee’s morale and encourage them to continue their efforts. Always remember that the ultimate goal should be to avoid dismissal.

Be an Example

It’s pretty simple; you have to lead by example. People look to what you do, not just what you say, so be the best example you can be. Don’t gossip about your team members and don’t be negative about the company. This condones disruptive behaviour and creates an unstable working environment.

Managing conflict is stressful, but impossible to avoid. When it comes to your business, it’s important that you and your team have the skills necessary to not only manage conflict, but also work in such a way as to minimise its regularity.

Business training can really help here. Our conflict resolution course will help you manage disputes and find the most positive outcome. You’ll also learn how to tap into your own emotional reactions and develop strategies to control them. Contact us now to see how we can help your business thrive and achieve success.

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