£285.00 exc. VAT
Conflict in the workplace, for many, is all too familiar. It can develop as teams are under increased business pressures. Despite this, most of us lack basic Conflict Management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even (and more preferably) avoid them altogether. This course will show you how to recognise the stages and causes of interpersonal conflict. Learn skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve them. You’ll develop greater awareness of your own emotional triggers and how to control them. In addition, you will learn how to deal with other’s behaviours in a professional, non-judgemental manner.
|Please contact us for future dates||£285.00 exc. VAT|