Successful Selling Over the Phone

Virtual Classroom Course

Course Dates

16 JUNE 2022

18 JULY 2022

Course Accreditation

2 CPD Points

CPD Certified

Successful Selling Over the Phone - Course Description

“Selling” products and services face to face can be a major challenge in its own right. For many however it is even more challenging to “sell” over the phone. This Telesales Course therefore, provides an insight into how to maximise your rapport and communication skills in this arena and to engage effectively enough to grab the attention of the listener and ultimately make a sale.

The programme takes many of the generic sales techniques and approaches that work well on a face to face basis and allows participants to understand how to adapt them to the world of telephone sales. 

The Telephone Sales course is designed to allow participants to:

  • Understand the importance of "product" and "service knowledge"
  • Understand the mindset of customers when they are "receiving" a Sales call
  • Approach making a "cold call" and ensuring that the call "warms up"
  • Understand and utilise a range of Communication Skills including "questioning" and "listening" to maximise the success of the call
  • Understand how to create an interest in a product or service in order to make the listener "buy"
  • Develop tools, techniques and confidence to "close a sale".

Who Should Attend?

This “Successful Selling Over the Phone” course is targeted at anyone responsible for any element of a “sales process” primarily through telephone contact. The programme is designed to help such people become more confident and competent in this particular area.


Zoe S.
Sales Executive
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"I feel like I learnt some amazing strategies, tips and concepts from Barry. He was awesome. He delivered the course in a really friendly, relaxed manner. He never once made me feel stupid for not knowing things and was incredibly encouraging. I really enjoyed the day."
Matthew A.
Business Development
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"Excellent Trainer - Really helpful and he tailored the course to my questions and needs. I would definitely recommend this course."
Gemma A.
Red Snapper Media Ltd
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"The course trainer was excellent and he has made me a more confident sales person. I am looking forward to using my new skills and knowledge back at work."
Sales Executive
Advanced Globasl Health
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“A very informative and interesting day. I really liked the way it was delivered which was very engaging. I feel like I learned a lot in one day. Excellent course.”

Included in the Price

Start Time

The Live Webinar starts promptly at 9.30am.  You will be sent Joining Information in advance with full instructions of how to join the class via Zoom

CPD Certificate

Your digital CPD Accredited certificate will be available to download and print as soon as you have successfully completed the e-Learning Module

Study at Your Own Pace

You can study the Recorded Webinar and the e-Learning Module in your own time and at your own pace

Course Materials

The cost includes digital course notes and copies of slides which will be emailed to you at the end of the Live Webinar, along with the link to the e-Learning Module

Coaching Session

You can book your 45 minute Coaching Session with the course tutor up to a week after the Live Webinar has taken place

3 Months Tutor Support

We provide 3 months tutor support after the course has taken place, so if you need any help or advice, you can contact us and the tutor will get in touch with you directly via email

Contact Us





This course was relevant and had many great points that I can now use in my place of work.
The course trainer was fun and professional and helped me with my understanding throughout the course.

David J., Sales Representative

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