Customer Service Excellence

Virtual Classroom Course

Live Classroom Webinar
(2 Hours)

Recorded Classroom Webinar
(1 hour)

E-Learning Platform
(1-2 hours)

1-1 Coaching Session
(45 minutes)

Course Dates

26 JUNE 2020
23 JULY 2020
21 AUGUST 2020

Course Accreditation

2 CPD Points

Customer Service Excellence - Course Description

“The customer is always right” is the traditional cliché that is banded about by many people……but is this true? This Customer  Service course is designed to take an in depth look at the vitally important area of providing an excellent service to our customers and the ramifications of not doing so. It emphasises the importance that customer needs are required to be considered before and after any interface takes place not just during the provision of service.

The programme is therefore, designed to allow participants to:

  • –  Define what is meant by effective Customer Service
  • –  Identify how “great” customer service and the highest standards of customer care can be achieved
  • –  Understand how to identify the needs of customers
  • –  Understand how to maximise the delivery of exceptional customer service to our customers
  • –  Understand how to communicate effectively with customers
  • –  Understand how to deal with any queries, concerns or complaints that customers may have
  • –  Provide a practical application of all the learning when dealing with customers

Who Should Attend?

This Customer Service training course is aimed at any manager or member of staff who directly or indirectly interfaces with customers or clients and who wants to improve their own personal, team or organisational approach to providing excellent customer service.

Michaela R.
Area Rep
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This course was very engaging with a good balance of listening and interactive activities. I learnt a lot and have a lot to think over and implement.
Stephen K.
Director
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Excellent and enjoyable day. Lots of good practical viewpoints to improve presenting techniques, highly recommended.
Steve A.
Schuh
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“Great personable atmosphere from the minute I was greeted at the front door – Tom has so much experience and knowledge and creates a comfortable encouraging learning experience.”
Harmeet S.
Eversheds Sutherland
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“Tom was fantastic. He carefully listened to all my requirements and really helped me to feel comfortable and relaxed. Overall I have left the course feeling more confident about presenting. I will be practising all the techniques I have learned and keeping in touch with Tom on a regular basis.”
Andrew A.
Cargill
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“Tom is a great presenter. It is a pleasure to listen to someone who has clearly mastered his craft. An excellent course that I would highly recommend.”

Included in the Price

Start Time

The Live Webinar starts promptly at 9.30am.  You will be sent Joining Information in advance with full instructions of how to join the class via Zoom

CPD Certificate

Your digital CPD Accredited certificate will be available to download and print as soon as you have successfully completed the e-Learning Module

Study at Your Own Pace

You can study the Recorded Webinar and the e-Learning Module in your own time and at your own pace

Course Materials

The cost includes digital course notes and copies of slides which will be emailed to you at the end of the Live Webinar, along with the link to the e-Learning Module

Coaching Session

You can book your 45 minute Coaching Session with the course tutor up to a week after the Live Webinar has taken place

3 Months Tutor Support

We provide 3 months tutor support after the course has taken place, so if you need any help or advice, you can contact us and the tutor will get in touch with you directly via email

Contact Us

 

 

 

 

Everything was perfect, I just want to say a massive thank you to everyone at Courtney Associates, the course was brilliant. Can you also please send my thank you to Tom, I cannot thank him enough for everything he covered over the course of the day.
I would highly recommend this course to others looking to improve their Presentation Skills.



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