The course Start Time is 9.30am.

We ask everyone to arrive promptly at 9.15am to ensure that delegates can help themselves to refreshments and the course can start on time

Course Finish Time

The course normally finishes around 4.30 – 5.00pm

Lunch Time

Each tutor works in a slightly different way but generally lunch will be served between 12.30pm – 1.00pm.  We normally have around 30 mins for lunch.  There is also a morning and afternoon comfort break built in to the course timings.

Timing Flexibility

If you need to arrive slightly later or leave earlier, this can be arranged so long as we are informed in advance of the course

The course Start Time is 9.30am.

You will be sent a link to join the Virtual Classroom via Zoom a couple of days in advance of the course.  We ask everyone to connect at 9.15am where you will be placed in a waiting room until the course start time of 9.30am.

Course Finish Time

The live course normally finishes around 1.30pm.  There are a couple of exceptions to this which include our Minute Taking Course, our Self Esteem & Confidence Course and our Communication Skills Course which finish at 3.30pm.

Comfort Breaks

We recognise that it is more difficult to concentrate when the course is being delivered “virtually” as opposed to “face to face”, and so we build in a number of short comfort breaks to assist with this.

Timing Flexibility

If you need to arrive slightly later or leave earlier, this can be arranged so long as we are informed in advance of the course

You are able to book and pay for your place by clicking the “Book Now” button against the specific date you would like to attend.  We accept payments via all major debit/credit cards along with Paypal.  Please note that you DO NOT need to have a Paypal Account in order to pay by card – you can checkout as a Guest and you will be taken to a screen where you are able to enter your card details.  Call us on 0800 158 8314 if you experience difficulty making payment.

You will receive your Course Joining Instructions along with the venue details a couple of weeks in advance of the course start date.  We use a number of different venues for our training courses and we tend to book them just before the course start date when we have a firmer idea of the final number of people who will be attending on the day.

We are able to cater for special dietary requirements, ie. vegetarian, dairy free, etc as long as we are notified a couple of days in advance of the course so we have time to notify the venue.

We aim to be as flexible as possible where delegates are unable to attend a course on a particular date.  We will always do our best to swap you across to a different date at a later time.

To put your minds at ease, we deliver our training courses either in hotels or professional training venues which are all located conveniently in central locations.  The venues we work with have the required Covid19 measures in place with regards to hand sanitisation and ventilation.  We also ensure that we book larger rooms than normal to maintain social distancing, and we have also reduced the number of people attending our courses to a maximum of 6 delegates.

We appreciate that sometimes people need to cancel courses for a variety of reasons.  We will always work with you to offer alternative dates for you to attend a course at a different time.  If this is not an option for you, we will offer a full refund in accordance with our Refund Policy which can be found in the “About Us” section of the website.

The cost of the course includes the following:

• comprehensive course notes
• lunch and refreshments throughout the day
• Certificate of Achievement
• CPD Accreditation (where applicable)
• 6 month post course follow up with course tutor via email

If you would like to attend the course but you do not see a course date listed that is suitable for you, please contact us by email or phone and we will offer you some alternative dates.

If you have 4 or more people within your organisation looking to attend the same training, it is often more cost effective for us to come and deliver the course for you at your workplace as we offer you a “Daily Rate” as opposed to a “Delegate Rate”.  We can generally take up to 12 people on most courses and so this can be very cost effective if you have larger numbers.  Contact us for details and prices.