Tom Courtney delivered Appraisal Skills training last year to the whole of my team, including the managers. This was a challenging course that included a number of “difficult” personalities but Tom delivered the sessions with a high degree of professionalism and enthusiasm and he managed to communicate the key messages in a fun, participative and engaging way. The feedback from the delegates has been excellent and they were highly motivated at the end of the sessions to put their new skills into practice.
Tom took the time to meet with us beforehand to gain a full understanding of the team and culture. I would have no hesitation in recommending him as an experienced, personable and effective Management Skills trainer.