2 Day Programme

You tend to find the issue between mangers and their team is a lack of communication, usually staff will feel their managers haven’t communicated with them effectively which can create more problems. With communication comes a skill and this skill should be taught across your organisation to all managers to ensure company results and goals are achieved together as a team. Effective communication will bring success to your organisation as well as boosting morale and motivating your team. This two day course is designed to enable managers to maximise the impact their communication has on their people and to equip them with the necessary skills to influence, motivate, inspire and lead their teams to success.

Advanced Communication Skills for Managers
Course Outline
This 2 day communication training course will help managers to communicate more effectively within their teams and will provide them with a range of skills to enable them to have a positive impact on their team and the company so goals and objectives set by your organisation are achieved.

Suitability – Who should attend?
This Advanced Communication Skills for Managers Course will benefit anyone in a managerial position who is responsible for influencing and motivating others, gaining commitment and enhancing performance whilst maintaining respect from their team. The course assumes that delegates will have some prior understanding of key communication concepts which they are looking to develop further in order to communicate with impact and create a lasting impression in situations and forums that really matter.

Course Content
On this course you will cover:

• The importance of communication in enabling you to engage successfully with your teams
• Adapting your communication style to successfully influence, motivate, inspire and manage others
• Maximising the impact of written communication
• Understanding the impact of maximising your words, tone and non verbal communication with others
• Motivating, inspiring and delivering feedback through effective communication
• Understanding and applying the skills necessary for excellent communication
• Communicating assertively with your teams
• Using communication skills to manage challenging relationships and resolving conflict
• Using questioning & listening techniques to maximise interpersonal relationships
• Building rapport and connecting with others through effective communication
• “Presenting” information to groups & holding their attention
• Holding successful and inspiring team meetings and briefings
• Understanding the importance of communication in building up networks with others

Delegate Packs
On completion of the course, delegates will receive a delegate pack which includes:

• • Course workbooks,
  • Copies of slides
  • Contact phone number & email address where attendees can receive follow up consultation with the trainer when back in the workplace
  • Certificate of Attendance

Added Value
The course trainer will work with all delegates to create a practical and personal action plan that can be implemented back in the workplace.